The Topside Attic Insulation Georgetown Guarantee
We stand behind every attic we touch in Georgetown. Since 2016, we’ve sealed and insulated over 9,000 homes, and not one of those jobs started without a written price and a written scope signed by the homeowner. That’s Haven Standard Clause 1, and it’s how we work on every house from Sun City to Serenada. Our 365-Day Done Right Promise means if something isn’t right, we make it right. No dispute process, no runaround. You call (254) 970-2136, a live person answers, and we schedule the fix. We don’t believe in “satisfaction guarantees” that dissolve into voicemail loops. We believe in documented photo records, before-and-after blower-door numbers, and showing up when we said we would.
What’s Covered
- Workmanship on every seal and install. We don’t blow insulation over an unsealed attic floor. Our crews air-seal top plates, can lights, and every penetration first, then insulate. If that sequence gets skipped or a detail fails within 365 days, we return and correct it at no charge.
- Materials from brands we name, not proprietary lock-in. We source Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber. If a product fails due to our handling or installation, we replace it and absorb the labor. Manufacturer defects are handled through the manufacturer’s program, but we manage that paperwork for you.
- Cleanup that leaves no trace. Our crews carry vacuums, not brooms that push debris around. We protect floors, furniture, and landscaping. If we tracked something in, broke something, or left a mess, we fix it or pay for the fix. Documented Photo Record means we photograph condition before and after, so there’s no argument about what was there.
- On-time arrival with named technician notification. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. If we’re running late, we call before you have to call us. No “we’ll be there between 8 and 5” windows.
- Honest pricing with zero scope creep. The written price you sign before work starts is the price you pay. If we missed something in our assessment, that’s our cost, not yours. We don’t discover “additional problems” once we’re in your attic and you’re committed. Free Second Opinion on any written estimate means bring us a competing quote and we’ll read it with you, line by line.
Our Satisfaction Promise
If you’re not satisfied, we don’t want your check. Here’s how the make-it-right process works. You call (254) 970-2136, anytime, day or night. A live person answers, takes your concern, and schedules Wes Okafor or a senior technician to walk the job within 48 hours. We bring the original written scope, the blower-door readings, and the photo record. If we missed a seal, underfilled a cavity, or left a gap in the radiant barrier, we fix it then or schedule the return immediately. No “we’ll look into it.” No “corporate will call you back.” The 365-Day Done Right Promise covers labor and materials for corrections. Beyond 365 days, we still answer the phone, still send someone to look, and still charge fairly for what’s outside the promise window. We’ve been in Georgetown since 2016. We’re not hard to find if something goes wrong, and we intend to keep it that way.
Before
AfterLicensed & Insured Backing
Licensing and insurance aren’t marketing badges. They’re the real guarantee that a mistake doesn’t become your financial disaster. We’re state-licensed and insured & bonded, which means if a technician gets hurt in your attic, you’re not liable. If we damage your HVAC line or a water pipe during insulation removal, our policy handles it, not your homeowner’s insurance with its deductible and rate hike. Background-checked, uniformed technicians mean the person in your home has been vetted. The Haven Standard requires it. Wes Okafor won’t send anyone into a Georgetown attic he wouldn’t send into his own. That sounds basic, but in a trade where crews are sometimes hired same-day off a parking lot lot, it’s not universal. Our insurance and bonding are current and available for verification on request. No number invented here, no certificate waved around that we can’t produce. Call (254) 970-2136 and ask. We’ll send it over.
What You Receive When We Leave
Every homeowner gets a packet, physical or digital, before the crew drives away. It includes: the written scope of work, the written price you agreed to, before-and-after blower-door test results on applicable jobs, and the Documented Photo Record from that day. The blower-door test, a pressurization reading that shows in one number how much air your building envelope was losing, gives you proof the air sealing worked. Most Georgetown attics we test before work read between 3,500 and 5,500 CFM50. After proper sealing and insulation, we typically see 40 to 60 percent reduction. You get that number in writing. Not “significantly improved.” Not “much tighter.” The actual CFM50, photographed on the manometer, timestamped. That’s what standing behind the work looks like in practice.
Free Second Opinion: How It Works
Bring us any written estimate from another Georgetown insulation contractor. We’ll sit down with you, read it line by line, and tell you what we see. Sometimes the scope is solid and the price is fair, we’ll say so. Sometimes the R-value quoted doesn’t match the depth specified. Sometimes spray foam is proposed where blown-in fits the application better. We don’t trash competitors. We read the paperwork and explain what you’re actually buying. No charge, no obligation. Haven Standard Clause 1 applies if you choose us: flat price, written scope, written warranty before anyone lifts a tool.
FAQ: What Does “Done Right” Mean?
What counts as “not done right” under the 365-Day Promise? Anything that fails to match the written scope we both signed. Missed air sealing at a top plate, insulation settled below quoted depth, radiant barrier with visible gaps, rodent proofing that didn’t block the entry point we identified. If the work doesn’t match the document, it’s wrong, and we fix it.
Does the promise cover manufacturer defects in the insulation itself? No. Owens Corning, Johns Manville, Knauf, and the other brands we use carry their own product warranties. We handle the claim process for you, but the replacement material comes through their program. Our 365-Day Promise covers our installation and workmanship exclusively.
What if I notice something after 365 days? Call us anyway. The formal promise expires, but we’re still here, still in Georgetown, still picking up the phone 24/7. We’ll assess what’s happening and quote fairly. Most issues we see in year two trace back to something changing in the home, new roof penetrations, added can lights, rodent damage, not the original install failing. We’ll tell you which it is.
How do I start a claim? Call (254) 970-2136. Live person, any hour. Describe what you’re seeing. We’ll pull your job file, review the photo record and blower-door numbers, and get someone out within 48 hours. Estimates for correction work under the promise are always free.
Why We Document Everything
In 2022, we sealed an attic in Georgetown’s Riverview neighborhood. Blower-door reading dropped from 4,800 to 2,200 CFM50. Homeowner called six months later, convinced the house felt drafty. We pulled the photo record, showed him the sealed top plates and filled cavities, re-ran the blower door at 2,350 CFM50, well within seasonal variance. Turned out his kid had left a window cracked in the guest room for three weeks. The documentation saved us both a pointless argument. That’s why we do it on every job, not available on request. Included, automatic, non-negotiable.
The Haven Standard: What We’re Part Of
Topside Attic Insulation Georgetown is independently owned and operated under The Haven Standard since 2016. Ten home-service brands share one operating framework: written price before work starts, documented photo record on every visit, background-checked uniformed technicians, and calls answered by a live person 24/7. No voicemail loops. No callback windows measured in business days. Wes Okafor runs this location and stands personally behind every job.
Written by Wes Okafor, Owner at Topside Attic Insulation Georgetown, serving Georgetown since 2016.